Welcome to Tourglow! We are committed to delivering your orders swiftly and securely. This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased through our website.

1. Shipping Destinations

  • We currently ship to [list countries/regions or state if it’s worldwide].
  • Orders are shipped to residential or business addresses only. P.O. boxes are not supported at this time.

2. Processing Time

  • Orders are processed within [X business days] after they are placed. Orders placed after [X:00 PM] on Fridays will be processed the following Monday.
  • During peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery within [X-Y business days].
  • Express Shipping: Delivery within [X-Y business days]. Additional charges may apply.
  • Estimated delivery times are subject to the chosen shipping method and location.

4. Shipping Fees

  • Shipping charges are calculated at checkout based on your location and selected shipping method.
  • For orders over [X amount], we offer free standard shipping within [regions or countries where this applies].

5. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s status.
  • Please allow [X hours] for the tracking information to be updated.

6. Customs, Duties, and Taxes

  • Orders shipped outside of [origin country] may be subject to import taxes, duties, or fees imposed by the destination country. These fees are the customer’s responsibility.
  • Tourglow is not liable for any delays caused by customs or additional fees incurred.

7. Shipping Delays

  • While we strive to deliver on time, unforeseen delays may occur due to weather, carrier issues, or other factors beyond our control. We will communicate any delays to the best of our ability.

8. Contact Us

  • For questions regarding shipping, feel free to reach out to our customer support team at [customer support email or phone number].

Thank you for choosing Tourglow for your shopping experience!