Refund Policy

At TourGlow, we prioritize customer satisfaction and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return within 15 days of receiving your order. Please review the details of our refund and return policy below.

1. Eligibility for Returns

  • Items must be returned within 15 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items
Certain items may not be eligible for returns due to hygiene or other reasons. These include:

  • Customized or personalized products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

3. Process for Returns

  • To initiate a return, contact us at support@tourglow.com with your order details and reason for the return.
  • Our customer support team will provide instructions for returning the product.
  • The customer is responsible for return shipping costs unless the product received was defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 7-10 business days and credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange a product, please contact us at support@tourglow.com. Exchanges are subject to product availability and must meet the same conditions as returns.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@tourglow.com with photos and a description of the issue. We will arrange for a replacement or refund, including shipping costs.

7. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

8. Contact Us

For any questions or concerns regarding our Refund Policy, please reach out to us at support@tourglow.com. We’re here to assist you!